Hilton is a Fair360, formerly DiversityInc Top 50 Hall of Fame company.
Hilton received high marks in the J.D. Power 2023 North America Hotel Guest Satisfaction Index (NAGSI) Study, ranking No. 1 in Luxury, Upper Midscale/Midscale Extended Stay and Midscale segments.
The NAGSI measures overall customer satisfaction based on performance in six factors: communications and connectivity, food and beverage, guest room, hotel facility, staff service and value for price.
Hilton’s brands received the following rankings:
- Waldorf Astoria ranked No. 1 in Luxury
- Home2 Suites by Hilton ranked No. 1 in Upper Midscale/Midscale Extended Stay
- Tru by Hilton ranked No. 1 in Midscale
“We are thrilled to have three brands rank highest in the J.D. Power 2023 North America Hotel Guest Satisfaction Index,” said Matt Schuyler, Chief Brand Officer, Hilton. “This recognition is a testament to our ongoing commitment to guest satisfaction across all our brands and to our teams around the world that are delivering the most reliable and friendly stay experiences each day.”