Humana: CarePlus Health Plan to Send At-home Screening Kits to Members During COVID-19

Originally published on Humana ranked No. 25 on The Fair360, formerly DiversityInc Top 50 Companies for Diversity list in 2020.

These actions are part of the company’s plan to help ensure CarePlus Medicare Advantage members in Florida complete important preventive screenings.

In an effort to increase access to important preventive healthcare screenings, CarePlus Health Plans, Inc. opens new window, Florida’s largest* Medicare Advantage plan rated 5 out of 5 stars for 2021, is mailing in-home preventive screening kits to eligible members. CarePlus, a subsidiary of Humana Inc. (NYSE: HUM), serves more than 166,000* Medicare Advantage members across Florida.

The three in-home tests being mailed to CarePlus Medicare Advantage members focus on screening for colorectal cancer and on diabetic condition management (HbA1c blood sugar test and kidney screening). All CarePlus Medicare Advantage members who have a clinical opportunity for these screenings will automatically receive them in the mail.

After receiving the screening kits at no cost to them, members may complete the tests in the comfort of their homes and mail them back in a pre-paid envelope. The results are sent to members and their primary care physicians in case a follow up is needed.

“As Florida remains in the midst of the COVID-19 pandemic, we know that many of our members may still be wary of leaving home to complete important routine health screenings,” said CarePlus Vice President of Health Services Dr. Madeleine Rodriguez. “Yet, these tests are a vital way to help diagnose colon cancer earlier and prevent complications related to diabetes which, in turn, help improve health outcomes for our members.”

Dr. Rodriguez assured that, while it is a relatively simple process where members complete the tests at home and mail them back for test results, CarePlus will have phone support readily available to assist members.

In addition to mailing these in-home screening kits, during COVID-19 CarePlus continues to take actions to support care for its members, including:

  • Proactive outreach to support members’ social needs. Since March, CarePlus has been reaching out to our managed members in our medical plans to help identify and address social needs.
  • Encouraging members to get their flu shots early this year.
  • Mailing care kits containing two protective face masks to support members’ visits to healthcare providers.
  • CarePlus is waiving Medicare Advantage members’ out-of-pocket costs for outpatient behavioral health, on an outpatient, non-facility basis, and telehealth** visits through the end of 2020.


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