KeyBank Partners With nCino To Expand and Streamline the Bank’s Relationship-Banking Capabilities

Originally published on KeyBank ranked No. 23 on The DiversityInc Top 50 Companies for Diversity list in 2021.


KeyBank has continued its journey in creating a seamless client experience with another important technology investment. Working with nCino, Inc., a pioneer in cloud banking and digital transformation solutions, KeyBank Business Banking relationship managers will now be able to see a client’s banking information through a streamlined platform, allowing them to meet client needs and address questions faster than ever in an end to end process.

KeyBank has worked with nCino to supply this platform to multiple parts of the bank since 2015. Now, the nCino Bank Operating System® will be utilized by KeyBank for small business banking clients. This will create greater transparency and visibility of each client’s financial wellness journey, along with a better, faster client experience.

“Supporting our small business clients involves a greater banking experience than ever before, and that includes giving a full spectrum of their financial picture,” said Amy Brady, KeyBank Chief Information Officer and Executive Vice President. “Using the nCino platform, we are able to give small business owners a greater comprehension of where they stand in ways that can prepare them for what lies ahead. Many small businesses are back on their feet while others are still finding their way forward through this pandemic.”

Facing the continued Covid-19 pandemic, business owners have a desire to understand their broader financial picture, in part to prepare for any additional economic downfalls or surprises. Looking ahead to the new year, 42% of business owners in a KeyBank survey say they are looking to prioritize financial planning and spend management. 26% say they plan to prioritize loan management.

The expanded relationship with nCino is another step forward in enhancing Key’s technological capabilities and digital-first solutions. “As clients become more and more reliant on technology, it is imperative for banks to deliver on-demand,” said Jamie Warder, Head of Digital for KeyBank. “nCino has enabled us to not only meet our clients where they are but also to anticipate their needs and provide quicker solutions – ultimately providing best-in-class service.”

“KeyBank needed a cloud-based solution that would help increase cross-team collaboration, operational speed, and enable end-to-end process efficiencies by automating workflows,” said Paul Clarkson, EVP of U.S. Financial Institutions at nCino. “nCino provided KeyBank employees real-time visibility into pipeline and portfolio, allowing employees to focus on delivering fast, convenient service to their clients. It’s been a great partnership, and we’re very excited to further expand our relationship with KeyBank.”


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