U.S. Headquarters
Cleveland, OH
Financial Services
U.S. Employees
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Christopher M. Gorman
Chairman and CEO

Our DE&I journey is not about reaching a destination, but working collaboratively across our teams and with our valued partners — including Fair360 — to raise the bar for ourselves and for our industry. While we are proud to showcase and highlight our progress, we remain focused on our path forward and building upon our strong foundation with sustained momentum.

Helena Haynes-Carter
Chief Diversity, Equity and Inclusion Officer

While societal, shareholder, client and community expectations remain high and are continuously evolving, we are committed to delivering on our stated purpose – to help our clients, our colleagues and communities thrive. We continue to leverage our sustained DE&I efforts as business accelerators and differentiators.

From the Company

We’re committed to helping clients and communities thrive. To us, that means doing business fairly and responsibly, promoting diversity and inclusion and making meaningful investments in the places where we live and work. Through both the challenges and opportunities of 2023, we remained committed to inclusion and equal access to opportunity for all. Highlights of our progress include:

  • Since 2021, our focus on attracting, retaining and developing diverse talent resulted in a 32% rate of increase in the senior leadership representation for people of color and a 13% rate of increase for women.
  • Increased year-over-year participation in our enterprise mentoring program and employee resource groups by 16% and 23%, respectively
  • Placed $50 million of deposits across six Minority Depository Institutions and Community Development Financial Institutions, achieving the commitment we made as a founding member of the Economic Opportunity Coalition.
  • Since 2017, KeyBank has delivered more than $37 billion in affordable housing, home and small business lending in low- and moderate-income communities and in transformative philanthropy, including nearly $29 million in 2023 to advance economic, racial and environmental equity.